Returns & Store Policies

Primotees Store Policies

Printing & Shipping

Processing time (can range from 2-5 days depending on how busy the ordering season) - Since we print every shirt once it's ordered, this is the time we need to print an order prior to packaging & shipping it. 

Customs and import taxes -Buyers are responsible for any customs and import taxes that may apply. We are unfortunately not responsible for delays due to customs on international orders.

 

Returns & Exchanges

We gladly accept returns, exchanges, and cancellations

Contact us within: 14 days of delivery for an exchange or return

Ship items back within: 30 days of delivery

Request a cancellation within: 6 hours of purchase. Since we print every shirt once ordered, it’s hard to cancel an order 24 hours after you place it. We just printed that awesome shirt for you! 

If you receive a bad item - a printing error or small defect in the shirt that we missed before shipping, please email us at info@primotees.com and we will gladly arrange a reprint! 

The following items can't be returned or exchanged

We can't accept returns for custom or personalized orders unless they are damaged or defective. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition (unwashed or unworn), the buyer is responsible for any loss in value.

Questions about your order?

Please contact us at info@primotees.com  if you have any problems with your order.